Effective Date: Aug 12, 2016

Your Privacy Rights

The Privacy Policy applies to the FindOneLove website and all related sites, applications, services and tools regardless of how you access or use any of them. It describes how we collect, use, store, share and protect your personal information.

Consent

You accept this Privacy Policy by signing up, accessing or using our site, content, services, products, technologies or any feature we offered on the website, related site, applications, services (collectively FindOneLove or Dating Site, interchangeably).

We may alter the Privacy Policy at any time. The revised version will be effective as of the published effective date. If the revised version includes an essential change, we will notify you at least 30 days before the revised Privacy Policy’s effective date. After this period, you will be considered as having consented to all amendments to the Privacy Policy.

Responsibility

You should know that all information submitted on our Dating Site might be publicly accessible. Important and private information should be protected by you. We are not responsible for protecting, nor are we liable for failing to protect, the privacy of electronic mail or other information transferred through the internet or any other network you may utilize.

The information we collect

We may collect information that can identify you (“personal information”) such as your name and email address. We may collect information that does not identify you. By providing your personal information through FindOneLove, you agree that we may store the information on our servers in countries around the world.

We may collect and store any personal information you provide through our Dating Site, including but not limited to your name, address, email address, telephone number.

You may provide us with information about your activities, opinions, gender, age, interests, hometown and username.

Unlike the majority of the dating platforms, we do not ask you to provide us with information about your sexual orientation to use our Dating Site. However, you may provide us with your “who you are looking for” settings other users may see. You may change these data at any time.

For our own long-term best interest, we do not collect data we do not need for providing you and our members with a quality service.

Information from third parties

To stop fraudulent activities, and to provide the best user experience, we may collect information about you by using social networks such as Google+, Facebook, other dating sites and publicly available information. We may use the available technologies (Google image search, Bayes algorithm, IP location services) to protect you and the rest of our users from fraud.

Others

You may provide us with information about others (friends, colleges, family members) such as their name or email address. If you send gifts or invitations using our Dating Site, we may process those information and store them for further usage.

Technical data

We use, store and process cookies, browser and device information, your IP address, your activity (access time of FindOneLove), location services. We also store and process information, provided by you or collected by our Dating Site, in cookies.

We use other (industry standard) technologies to customize the service, to target advertisements, to analyze and to improve our marketing strategy and our Dating Site.

Cookies

Most browsers accept cookies by default. We use the cookies to improve the user experience such us being able to sign in. We do not store your username, email address, messages or financial information in cookies. We may store links you visited on our site and the times you accessed our Dating Site. We store the information in the cookies encrypted. The information we store does not personally identifies you, with or without the encryption.

We may display advertisement on FindOneLove. The adverts are provided by third parties. Advert providers use cookies to personalize the advert selection for you.

You may delete the cookies in your browser all together or one by one. You may opt-out by choosing to decline cookies. You can also decline cookies from a selection of domains. Please refer to your browser’s documentation.

Declining cookies from our domain(s) or our Dating Site prevents the sign in feature from working. Declining cookies from third party domains has no effect on FindOneLove.

Information collected by third parties

When you conduct business with us, your payment method’s details, such as the card number or the CVV, are not sent to us. They are sent to our Payment Service Provider (PSP). A limited amount of information will be exchanged between us and our PSP to link your payment method and Subscription to your FindOneLove user account. See “Your financial information” for details.

Advert providers may use cookies and other technologies to track your interests and your interaction with their advertisements. We do not have access to this information in any kind of non-anonymized way. We are not able to identify when you interact with an advertisement. Neither the advertisements nor their tracking cookies are hosted on our servers.

We do not send personally identifiable information to the advertisement third parties. We sign contracts only with well-known and trusted partners including but not limited to Google.

We use Google Analytics to measure our traffic and to improve our Dating Site. Google Analytics provides us with anonymized information only.

Your financial information

When you decide to enjoy the benefits of a paid Subscription of ours, you may provide us with financial information such your payment method(s).

We carry on business with a world class and trusted Payment Service Provider (PSP). Your payment details will be sent directly to our PSP. Industry-standard technologies such as “iframe” prevent us and others from accessing your payment method’s details. These technologies allow you to enter the details on FindOneLove, without being redirected to a third party website.

We neither store nor have access to the authorization details of your payment methods. We have no access to your full credit card number, security details such as CVV or passwords, not even temporarily.

For your security, and for our own best interest, we have no intention at all to access these data.

If you provide our PSP with your payment method, we will have access to a limited selection of the details of your payment method, including but not limited to the last 4 digits of the card number. This is needed to establish a data-link between your account on FindOneLove and your chosen Subscription, in order to provide you with the benefits of the Subscription. The data-link is also used to allow you to modify or delete your payment method(s).

The information we gain limited access to will not be sufficient to authorize either us or anyone else to use your payment method on other website or service than ours.

Depending on your specific payment method and your bank, we may or may not have access to your real name, address, nationality and email address. While we encourage the honesty on our platform, and we request you sign up with valid data (see Terms and Conditions), we do not modify your age, birthdate, gender or location on your profile using the data we may or may not access through the payment method. We may use the provided information to stop fraudulent activities though.

We may provide our PSP with limited amount of information about your account on FindOneLove, to manage your Subscription. This may include your email address, your “username”, you country (based on location services), and your payment currency. We do not send our PSP any kind of information about your messaging, browsing habits or interests. We do not send any kind of marketing data or any data not necessary for the technical and human administration of your Subscription.

Our PSP may contact you to help you in solving issues.

Paid features

Purchasing a Subscription may allow you to see additional details on the profiles of our members. You will learn about the read-status of your sent messages. This implies that members having a paid Subscription may also see additional details on your profile.

These details shall remain within the boundaries of the privacy laws and the common sense. The features provide these data are explained on the Subscription page. You will be notified if they change.

(As of writing this Privacy Policy, none of these features are available to any of our members yet.)

You accept that we do not explain our privacy-related features in the Privacy Policy. It is your responsibility to read their descriptions on the Subscription page and its linked pages.

Here, we discuss only the general guidelines:

Additional details, we may show, never will be personally identifiable such as your email address, phone number, real name, payment details, or any other personally identifiable information, regardless the Subscription of your visitor.

We may show our paid members whether you opened the messages they sent you.

We may display the approximate amount of our members whom you sent messages during a certain period. For example we may display: “They sent messages to more than ten members in the last month”.

We will never provide any member with usernames whom you exchanged messages with. We will never reveal demographic statistics about the recipients of your sent messages. We may show only approximate values about the volume of your messaging. We may show how much (what percentage) of the conversations were initiated by you.

We will not reveal the amount of time you spent on our Dating Site. Neither will we display how many times you signed in, not even as an approximate value.

We may show others, using your public “is looking for” data, what percentage of our members might be interesting for you.

We will not show others what percentage of our members might be interested in you. We are against any (public) kind of popularity information or contests on FindOneLove. (See below.)

We may show you, or other members, additional details only to help in selecting candidates for a long-term relationship. Helping with finding a serious relationship is the sole reason of the existence of these features.

We will listen to and consider your feedback.

We may change these features without changing the Privacy Policy itself, unless the changes would be incompatible with the actual Privacy Policy. We will notify you about changes regardless whether you have a Subscription or not.

Despite our efforts, it may happen a feature can be used in a way we did not think about. Exploiting any feature in a way violates our Privacy Policy is strictly forbidden. If you ever learn about such a possibility, you must inform us immediately.

No public “popularity contests” but private positive feedback

More or less every kind of popularity contests on dating platforms are considered wrong in our opinion. We will not proclaim either “The beauty of the month” or “The guy the most girls responds to” kind of things. “The most often liked member of the week” will also remain a hidden secret forever, each week.

If you are looking for the platform focuses on improving your self-confidence and helping you in dating, you are in the right place.

While we may display various values on the profiles on our members, none of them will be any kind of judgement or popularity rating. For example: displaying how often a given member responds to their messages tells you only one thing: how likely you’ll get a response.

We will not display the percentage of your visitors who initiated contact with you, or bookmarked or liked your profile, ever.

On the other hand, if you “went through” the automatic filters of a selective member of ours, we will tell you how awesome you are. Not that we didn’t know it before, but it won’t hurt to hear read it.

Automated analysis

We analyze and use the data we collect, by our own anti-spam and anti-fraud system. We do not use third party tools for analyzing your messages, your personal information or your activities on our Dating Site. We do not send third parties information related to your messages or profile data, not even in a statistical or anonymized form.

We may use the results of our internal analysis to prevent suspicious activities from happening on our Dating Site. We may use the result of the analysis to protect you and all of our legitimate members.

Our automated anti-fraud system recognizes certain activities. It does not recognize human intentions. It may mistakenly block members exhibiting activities similar to sending spam. You accept this.

Marketing

We do not sell or rent out your personal information to third parties without your explicit consent. We do not send you emails about third party offers.

We may send you emails regarding our own, non-third party offers, such us discounts. We may send you notification emails about your messages, matches, visitors, or similar data or events of our Dating Site. You may disable or enable these notifications. If you disable all kinds of notification, we may still send you emails containing essential information.

If you delete your account, we will not send you further emails.

Identification

Your profile and your pictures may be visible for visitors did not sign up to FindOneLove. You can opt-out of this on the Settings page. Please be aware that modern search engines may be able to “see” your profile on FindOneLove as it is seen by the signed in members.

Anyone who knows the email address you used to sign up to our Dating Site, might send you password recovery emails from us by typing your email address into the “Forgot your password?” field. This can be used to tell whether the given email address has a user account on FindOneLove. If this concerns you, we recommend you using a private, secondary email address for accessing our Dating Site. You may change your email address at any time.

Signing out. Signing in by clicking on a link in our email

FindOneLove do not sign you out automatically. If you signed in using a shared or a public computer, it is your responsibility to sign out at the end of the session.

Links in emails we send you may sign you in to our Dating Site without asking you, or the person who clicked on the link, to provide us with your password. This is secure, unless you forward someone our emails. Please never forward our emails to anyone. If you do so, the recipient may sign in to our Dating Site as they were you, and read, change or delete your data. It is your responsibility to never forward emails we send you.

If another person has access to your email account, it makes no difference whether the links in our emails sign you in or not. This person may reset your password, not only for FindOneLove, but for any website you signed up to. This remains true if, in the future, we allow you to turn off the “auto sign in from our emails” on the Settings page.

We advice you to not sign up or sign in to any dating service using a shared email account, an email account with a weak password or a shared computer.

Editing or removing your data

You may edit, alter or delete the personal data you provided to us.

Your username may not be edited by you. If you delete your profile, we will store your username for your own interest to prevent others from signing up using your username and confuse our members. No one (including you) will be able to sign up again using the username of a profile you have deleted.

When you change or remove your public data, the changes take effect on FindOneLove as soon as possible. However, it takes more time until the data is changed or removed from our safety system. Cloud services may store copies of your pictures for long periods in their cache systems.

Any ongoing legal procedure may delay the removal of your data, or prevent it from happening. This does not affect how other members will see you. If you update your data, your public profile will be updated as soon as possible.